Terms & Conditions

The Terms and Conditions by MT3 Cycles Ltd are shown below. These are subject to change without prior notice and it is the responsibility of the consumer to check them prior to ordering. By purchasing from our physical store or via our online website you are agreeing to these Terms and Conditions.

CONSUMER RIGHTS

MT3 Cycles Ltd is based in the UK and so complies with UK Consumer Law, this includes Distance Selling Regulations. In short this means that purchasing goods from us is safe. Upon visiting our site, you are agreeing to the Terms and Conditions laid out below. Your statutory rights are not affected.

PRIVACY STATEMENT

MT3 Cycles does not sell, rent or pass on personal details you submit to any third party. We may use your contact details to get in touch with you about your order. All personal details gathered from orders or enquiries are kept safely and in accordance with the Data Protection Act 1998

SECURITY

Credit Card and Debit Card transactions take place through LightSpeed secure servers. Communication with LightSpeed is securely encrypted. Neither MT3 Cycles Ltd or any third party will see your full card details when an order is placed through our website, we perform our own checks on your card payments made to ensure a safe shopping experience all round.

ORDERING

When placing an order through the MT3 Cycles website you agree that all the information provided is accurate and complete. You will receive an acknowledgement email confirming receipt of your order. This email is an acknowledgement and does not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email, refund any amount already paid to us and cancel any finance agreement that has been put in place (if applicable). Refunds can take up to 4 working days to clear back into your account. We will always make every effort to supply you with the products listed in your order acknowledgement email.

PEDALS

Not all bikes are provided with pedals; if you have any queries regarding what the bike is supplied with, please do not hesitate from confirming this with a member of the sales team prior to placing your order.

Cancellation by MT3 Cycles Ltd:

We reserve the right to cancel an order if:

(a) We have insufficient stock and are unable to deliver the goods you have ordered

(b) The delivery service provider we use does not deliver to your area

(c) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

(d) We suspect a transaction is fraudulent

(e) We cannot deliver your bike, as our suppliers has informed ourselves that they can no longer produce your bike

(f) A price adjustment has been made by one of our suppliers after your order has been placed and therefore increased the manufacturers Recommended Retail Price. If this occurs, we will inform you of the adjustment and the difference to pay. If you choose not to meet the price adjustment, MT3 Cycles have the right cancel the order and refund any monies paid thus far.

If we do cancel your order, we will notify you by email and will re-credit your account any sum deducted by us (in respect of goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), to your original payment method as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered or inconvenience caused.

On dispatch of your order is when a contract between us is formed, until this point no contract is in place.

Orders placed via Klarna are subject to a credit check carried out on completion of an application by Klarna. Once an application is approved an acknowledgement is made from MT3 Cycles Ltd. This is not at this point an order and no payment has been made. Our team will contact you shortly after placing your order to confirm stock.

Unusual trading environments

Occasionally in the past we have found ourselves delivering disappointing news. Unpredictable events (such as the Covid-19 outbreak) can create supply chain issues, demand outstripping supply, and spiralling costs. As a result, we can occasionally be at the mercy of suppliers as to whether they supply a product, delay a product, and whether they can honour the original RRP of a product at the start of a season. If any of these variables happen, the supplier will not offer any compensation to us or to you as the customer. As a result, MT3 Cycles cannot offer any compensation for any of the following situations:

1. Delays with your product arriving
2. Our suppliers cancelling your order
3. Your original order has increased in cost, and can only be kept if you agree to pay the difference
4. Your bike requires a warranty part and delays prevent you from having the item fixed/replaced as soon as you would normally expect.

PRODUCT INFORMATION & PRICING LIABILITY

All prices shown on www.mt3cycles.co.uk are correct at the time of entering. Your credit card or debit card will always be charged at the point of purchase.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. MT3 Cycles is under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.mt3cycles.co.uk is incorrect for any reason, we will email you to inform you that your order cannot be fulfilled and you will have the opportunity to continue the order at the correct price or be given a full refund. If we are unable to contact you within 14 days, we will action a cancellation of the order

On rare occasions, prices may be subject to a price adjustment once your order has been placed. If this occurs, we will inform you of the adjustment as soon as possible and give you opportunity to either cancel your order for a full refund or make up the price difference and continue with the order. Please be aware that we are not able to maintain prices if a supplier announces a price adjustment regardless of when your order was placed or the method used to pay, if a price adjustment is announced by a supplier and you have not yet taken delivery of your item the price of your item will increase in line with the new Recommended Retail Price. You will have the right to cancel for a full refund or to continue with the order and pay the difference.

All prices are in pounds sterling and include UK VAT and the standard rate (20%). Purchases made outside of the UK will still be charged in pounds sterling. Please note, we will not be held liable if you purchase outside of the UK and subsequently cancel your order, for any charges you incur through your bank. We strongly advise that you contact us in advance of ordering so we can ensure products are available to deliver to you. When ordering it is your responsibility to ensure the correct card holders details including address and any security passwords are entered in full and correctly. These details are checked for security reasons and any error in the details provided will result in a refund being made and potentially your bank charging you fees. We will not refund any fees you are charged by your bank so it is important to be sure before completing an order.

PRICE MATCHING

If you place an order and the price of your item is reduced on our website prior to delivery we are happy to offer the difference in pounds sterling as in store credit at our store as long as we are contacted in writing with a time stamped screenshot of the product listing in advance of your delivery.

DELIVERY TIMES AND POSTAGE COSTS

For our latest delivery information please head to our Delivery Page. Please note; by agreeing to the terms and conditions you are agreeing that you have also read this page.

For countries outside the UK there may be customs/import duties to pay depending on the value of the goods you have ordered; these charges are the responsibility of the customer to pay. It is your responsibility to be aware of the costs involved, MT3 Cycles Ltd cannot advise on this matter.

DELIVERY NOTE: RESTRICTED POSTCODE AREAS

Deliveries with our couriers are usually completed in 3-5 days from dispatch. If you live in a restricted postcode area this means that your delivery will take longer to complete. The reason for this is that our courier does not deliver in your area as regularly as other areas or that your location is too rural for our courier to be delivered and your parcel will be transferred to a third party courier to complete the final part of its journey.

We understand that you may want to look into other courier options to reduce the timescales. If this is the case please contact us via email once your order is in place and we will explore the options available to you and do our best to meet your requirements.

CANCELLATIONS

If you have placed an order and want to cancel this is no problem, we will issue a full refund to all standard orders when the cancellation is advised within 2 weeks of the bike arriving in our store. If we are unable to contact you at all via email or phone calls within a period of 2 weeks once the bike has arrived into store we reserve the right to cancel your order and retain your deposit.

RETURNS POLICY & WARRANTY PROCEDURE

Please take the time to read our returns & Warranty policy. Please note; by agreeing to the terms and conditions you are agreeing that you have also read this page.

SPECIAL ORDER BIKES & FRAMES?

The following special orders are non-refundable items:

• All bike frame orders are specifically ordered in for a customer and therefore cannot be refunded.
• All bikes and frames that are modified from the point of purchase are classified as a special order. For example, if you have selected specific parts to be fitted to your bike, have upgraded parts direct from the manufacturer such as a rear shock upgrade or have agreed to have an Invisiframe kit fitted this would be classed as a special order.
• Another reason your bike may be classed as a special order could be if you are ordering a bike that is not from our normal stock, for example if it is a particularly big or small size that we do not normally carry or if we are sold out of a certain size and we are ordering it in directly from a supplier specifically for your order.
• You will always be informed in writing if your purchase is identified as a special order.

ADDITIONAL INFORMATION

MT3 Cycles staff work hard to produce accurate and up to date product information using a range of techniques, however, inevitably from time-to-time mistakes are made. If you have made a purchase based on inaccurate information and are dissatisfied, we will happily replace the product or refund the order if it is unused and returned within 14 days of receipt. MT3 Cycles reserves the right to make changes to this website at any time without notice. Prices and bike specifications are advised by the manufacturer and may change without prior warning.

CUSTOMER SERVICES

Our customer services team is here to help. You can get in contact by:

Phone: 01209 708636

Email: sales@mt3cycles.co.uk